Shipping Policy

Shipping Rates & Delivery Times

Free Standard Shipping — Available on all orders over R800. Delivery: 3–5 business days.

Standard Shipping — R80 — For orders under R800. Delivery: 3–5 business days.

Express Shipping — R150 — Priority dispatch. Delivery: 1–2 business days.

Order Processing

All orders are processed and dispatched within 1–2 business days from our Johannesburg warehouse. Orders placed after 2pm will be processed the following business day.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can track your order using the Track Order page on our website.

Delivery Areas

We currently deliver to all nine provinces across South Africa. We do not currently ship internationally — sign up for our newsletter to be notified when international shipping becomes available.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at hello@silkyhairm1.co.za or via WhatsApp and we will investigate immediately.